SALES TAX: All orders in Michigan are subject to a sales tax; currently 6%.  All other orders DO NOT PAY SALES TAX.

SHIPPING INFO: We ship UPS Ground or USPS Priority Mail, except for shipments outside of the continental United States, which is defined as the lower 48 states excluding Alaska and Hawaii.  We provide same day shipping on most items, but delivery will may be affected by the carrier. All shipments are fully insured.

INTERNATIONAL SHIPPING: For shipping charges outside of the United States please email us at sales@HydroWarehouse.com.  We will give shipping charges to you via email for shipments outside of the United States and request your approval prior to
shipment.

SHORTAGES: Please let us of know of any shortage within three (3) days of receiving merchandise.

DAMAGES: If any damages have occurred during shipping, call HydroWarehouse immediately.  We then will issue a return of goods authorization number and contact UPS for package pickup. After the return of the damaged merchandise, we will ship a replacement.

RETURNS: Sorry, HydroWarehouse does not give cash refunds. New and unused merchandise (with the original receipt, packing material and all instructions) must be returned within fifteen days for store credit. Please remember HydroWarehouse cannot process credit for any items that have been used. Before returning merchandise, please contact HydroWarehouse for a Return of Goods Authorization number. We cannot accept any returns without this number. If the merchandise is defective, please call for a return number. Include a letter why you believe the item is defective, put the RA number on the outside of the box, make sure to insure the item, (we cannot issue store credit or send a replacement if the item arrives to us damaged), and return it to us. If the merchandise is found to be defective, HydroWarehouse will credit the shipping and send you a replacement. Call us first. If you are returning or exchanging any items for any other reason than a defect, shipping costs are the customer’s responsibility. 

If you are not satisfied with your purchase, HydroWarehouse.com will gladly grant you a refund, minus a 15% restocking fee,provided that the product returned is accompanied by the store receipt, in the original box with all the instructions and is returned within 15 days. Under NO circumstances will HydroWarehouse.com accept any returns of products that have been used.

HOW TO PAY: Hydrowarehouse.com accepts VISA, MasterCard, American Express, Discover Card, Money Order or Certified Check and PayPal. Sorry no COD orders under any circumstances, no way, no how.

CREDIT CARD ORDERS: We ship orders only to the credit card billing address. If the shipping address is different from the billing address, we are unable to ship your order. This is for your protection against credit card fraud. Please include an e-mail address or a daytime phone number so we can reach you if there is a problem.  For all types of credit cards, we verify cardholder name and address info with the card issuing bank. In case of credit card fraud, HydroWarehouse will prosecute to the fullest extent of the law. Credit card sales are subject to HydroWarehouse approval.

GUARANTY AND WARRANTY: Any Hydroponic System comes with a warranty from the manufacturer, as do all other products we carry. Sorry, none of our products come with a guarantee of success, expressed or implied.

LEGAL: HydroWarehouse pays all it's taxes and abides by all the laws.  Any customer who makes any reference or inquiry about using our equipment for illegal activities will not be sold any product nor or forever.